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Terms and conditions

General

Use your Terms and Conditions page to clearly state what your website users and customers can and cannot do while receiving services from your online store. This is a legal document that should be prepared with the help of a relevant legal professional to ensure all relevant information is included.

Generally speaking, your Terms and Conditions should list all the terms of your service and provide warnings about misuse and/or abuse of your terms and conditions. If your service includes order delivery, returns, etc., you should include those relevant terms in the designated sections. The content below is to be used as a suggestion only. You will need to provide your own legally appropriate Terms and Conditions content below.

Place an order

Use this section to explain what happens when a customer places an order on your site. This should include what happens on your store’s end (e.g. sending a confirmation email, checking with suppliers) and what the user should expect to happen as well.

Consider details like order confirmation versus actual payment received, pricing, how and when users can cancel their orders, and how and when your store can decline or cancel orders.

Delivery

This is where you should address the shipping options available for your store, the shipping process if available, delivery times, factors that may delay delivery, package tracking, and more.

This section might be a good place to mention any relevant delivery restrictions and shipping exemptions.

Returns

This is where you should address your store’s return and refund policies. Think about the conditions customers will have to meet to make a return, detail the process, how long it will take, and whether you will offer a full refund or store credit.

This is a good place to list any disclaimers your store will have regarding returns and refunds. Think about things like returning products in their original, unused condition, date of return vs. date of purchase, etc.